We’re hiring a Customer Success Operations Intern with a strong customer‑facing focus. Reporting to a Senior Revenue Operations Manager (customer experience), you’ll spend most of your time speaking directly with our self‑serve customers to understand their needs, uncover drivers of churn, and coach them toward successful adoption. This role is ideal if you love talking to users, asking great questions, and turning conversations into concrete actions that reduce churn and boost adoption.

Key Responsibilities 

•  Talk to customers, every day: conduct exit/churn interviews to pinpoint reasons for churn, downgrade, or inactivity. Host short onboarding and product‑coaching sessions to accelerate time‑to‑value. Handle light troubleshooting and direct complex issues to Support with clear context. Document conversations crisply in the CRM with consistent tagging and next steps. 
• Mitigate churn and drive adoption: identify obstacles, propose solutions, and follow through. Encourage adoption of “aha” features with personalised guidance and resources. Launch experiments on talking points, timing, and channels; measure impact. 
• Turn voice of customer into action: Summarise insights from calls each week; highlight top churn drivers and friction points. Partner with Senior RevOps, CS, and Product to prioritize fixes and experiments.
  
  

What we're looking for

• Currently enrolled in a Bachelor’s/Master’s program (Business, Communications, Ops, or similar)
• Excellent communication skills in both French and English.
• Curious and structured: you ask smart questions and capture clean notes.
• Based in Paris (5 days a week in-office).
• Have a test‑and‑learn mindset; you measure, iterate, and share learnings.

As we are an international team, please submit your application and CV in English.

About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.